Browse our most frequently asked questions about our online banking solutions. You might just find the answers you’re looking for!
Get rapid responses to your questions with our virtual assistant, available 24/7.
Schedule a meeting with an advisor for support and advice tailored to your needs.
Write to us with the details of your request. We will answer you as soon as possible.
For technical support call us:
Browse our most frequently asked questions regarding our services for businesses. You might just find the answers you’re looking for!
Schedule a meeting with a business advisor for support and advice tailored to your needs.
Write to us with the details of your request. We will answer you as soon as possible.
Need immediate help? Contact us from Monday to Friday, 7 a.m. to 8 p.m. (ET).
Browse our most frequently asked questions about regarding credit cards. You might just find the answers you’re looking for!
Get rapid responses to your questions with our virtual assistant, available 24/7.
Schedule a meeting with an advisor for support and advice tailored to your needs.
Write to us with the details of your request. We will answer you as soon as possible.
We’re available 24/7 to help you get a credit card, report a lost or stolen card, technical support, and more.
Browse our most frequently asked questions regarding mortgages. You might just find the answers you’re looking for!
Get rapid responses to your questions with our virtual assistant, available 24/7.
Schedule a meeting with an advisor for support and advice tailored to your needs.
Write to us with the details of your request. We will answer you as soon as possible.
You can also call us to get personalized advice for each stage of your project.
1-855-755-9533, option 6
Browse our most frequently asked questions about savings and investments. You might just find the answers you’re looking for!
Get rapid responses to your questions with our virtual assistant, available 24/7.
Schedule a meeting with an advisor for support and advice tailored to your needs.
Write to us with the details of your request. We will answer you as soon as possible.
We’re available Monday to Thursday, 8 a.m. to 6 p.m. (ET), and Friday, 8 a.m. to 5 p.m. (ET).
Browse our most frequently asked questions about loans and lines of credit. You might just find the answers you’re looking for!
Get rapid responses to your questions with our virtual assistant, available 24/7.
Schedule a meeting with an advisor for support and advice tailored to your needs.
Write to us with the details of your request. We will answer you as soon as possible.
Contact us Monday to Thursday, 8 a.m. to 6 p.m. (ET), and Friday, 8 a.m. to 5 p.m. (ET).
1-855-755-9533, option 6
National Bank Direct Brokerage is our online brokerage firm. They’ve been providing investors with accessible and reliable services and products since 1987.
National Bank Financial - Wealth Management has a network of more than 850 experts spread out over nearly 100 branches all across Canada. They offer personalized support to clients to aid them on their wealth management journeys.
National Bank Private Banking 1859 offers customized personal wealth management services and advice. They’re committed to building successful relationships with its clients and helping them make their projects a reality.
National Bank Investments develops and distributes mutual funds, Exchange-Traded Funds (ETFs), investment solutions and other services designed to help investors achieve their financial goals.
National Bank Trust has been a trust and asset management services specialist since 1927. Its mission is to ensure the consolidation, protection and transmission of assets for institutions and individuals.
Natbank is our wholly-owned subsidiary with operations in Florida since 1994. It offers a full range of banking products to individuals and businesses based in the U.S. state.
See all the National Bank branches and ABMs around the country.
Are you moving? Make sure your documents will not be sent to your old address.
You can change your contact information by signing in to your online bank:
Click the profile icon at the top of the screen
Under My contact information, update your address and phone number
Click Save
Prefer to contact us directly?
Call us at 1-888-835-6281
Visit a branch to speak to one of our representatives
Did you have an experience that didn't meet your expectations? We’re
dedicated to providing you with a service that meets your needs. Your
satisfaction is our priority.
Follow our 3-step
process to make a complaint and quickly resolve your dissatisfaction.
In compliance with the Support Orders and Support Provisions (banks and Authorized Foreign Banks) Regulations and Support Orders and Support Provisions (Trust and Loan Companies) regulations, the following offices have been designated by National Bank of Canada for the service of enforcement notices in the below noted provinces.
Alberta, Northwest Territories, Nunavut, Yukon
Calgary Branch
301 - 8th Avenue South West
Calgary (Alberta) T2P 1E4
British Columbia
Vancouver Branch
805 West Pender
Street
Vancouver (British Columbia) V6C 1K6
Manitoba
Winnipeg Main Branch
179 Provencher Blvd.
Winnipeg (Manitoba) R2H 0G4
New Brunswick, Newfoundland, Nova Scotia
Operation
Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3
Ontario
Operation Site
4, Place Laval, Suite 600
Laval
(Quebec) H7N 5Y3
Prince Edward Island
Charlottetown Branch
NBC Tower
132Kent
Street
Charlottetown (PEI) C1A 7L1
Québec
Operation Site
4, Place Laval, Suite 600
Laval
(Quebec) H7N 5Y3
Saskatchewan
Saskatoon Branch
116 2nd Avenue
South
Saskatoon (Saskatchewan) S7K 1K5
NATCAN Trust Company designates the following office for all
provinces :
Operation Site
4, Place Laval, Suite
600
Laval (Quebec) H7N 5Y3
The Human resources service center (HRSC) is strictly reserved for the use of present or past employees, as well as retirees of the National Bank who do not have access to the National Bank intranet site and wish to ask or transmit information related to their professional life at National Bank. For example: To obtain a letter confirming employment.
To contact us
As a security measure, please provide the following information
in your email:
You can contact the Human resources service center by clicking on the following link: hr.servicescenter@nbc.ca
Response time
Requests are treated between one and three business days
following reception.
The Employee Ombudsman Office is a neutral, impartial entity that
reports directly to the President and Chief Executive Officer of
National Bank.
The services offered by the Employee
Ombudsman Office are reserved strictly for employees, retirees and
former employees seeking assistance in resolving problems they are
experiencing in their lives at work or to report a case. Note that the
anonymity of employees is preserved, if desired.
Clients are invited to contact the Client
Complaint Appeal Office (CCAO).
Contact Employee Ombudsman Office
Opening hours
Monday to Friday: 8 a.m. to 8 p.m. (by appointment from 5 p.m.
to 8 p.m.)
Response time
Requests will be acknowledged within 24 hours.
Solicitation
At National Bank, client satisfaction is at the heart of our concerns. We like to know that you hold the products that best suit your needs. That’s why, from time to time, the Bank could contact you to tell you about a special targeted offer or advise you regarding a product that would need to be renewed soon.
The phone numbers we use are:
If you no longer wish to be solicited by the Bank, please contact Customer Service or visit your branch to speak with a representative.
Clients may also receive automated calls or text messages from National Bank's Perception department. Fees apply, based on your service provider. The numbers used for these communications are 1-877-985-4202 or 262-898 (BNC-TXT).
Surveys
National Bank works with specialized business partners to better
measure its clientele’s satisfaction. Our telephone and email surveys
are used to further develop personalized offers and services to better
meet your needs. Leger Marketing is a partner of National Bank and
helps us quantify the client experience. Leger Marketing’s phone
number and email are: 1-866-895-0032, NBCNoReply@LEGERMETRICS.COM.
Your name, contact information, and details about your most
recent transaction (date, channel, and type of transaction) are
securely shared to evaluate your level of satisfaction. Clients who do
not wish to be surveyed can opt out by calling Leger or sending an
email to: Sondages.Surveys@bnc.ca.
National Bank Panel
You may be asked to participate in a panel which is a group of
clients who agree to be contacted occasionally to give their opinion
on a topic, to answer surveys or to participate in studies. To create
this panel, we use the services and tools of our research partner
Dialogs.
The address used to invite you to the panel is communications@marketing.bnc.ca.
Once registered, panel-related communications are provided by admin@panelbnc.ca.
This registration form will only be used for your panel registration.
Please note that, as part of the panel activities, we will never ask
you to reveal your last name, your username, your password or even to
sign in to your account. Finally, panelists who no longer wish to be
consulted can signify it by using the "Unsubscribe" link at
the bottom of e-mail pages received by admin@panelbnc.ca.
Consult our list of statutory holidays. Our branches will be closed for the dates listed.
® Mastercard is a registered trademark of Mastercard International
Incorporated. Authorized user: National Bank.
®
The Interac logo and Interac e-Transfer are registered
trade-marks of Interac Corp. Used under licence.
