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Did you have an experience that didn't meet your expectations? We’re dedicated to providing you with a service that meets your needs. Your satisfaction is our priority.
Follow our 3-step process to make a complaint and quickly resolve your dissatisfaction.

In compliance with the Support Orders and Support Provisions (banks and Authorized Foreign Banks) Regulations and Support Orders and Support Provisions (Trust and Loan Companies) regulations, the following offices have been designated by National Bank of Canada for the service of enforcement notices in the below noted provinces.

Alberta, Northwest Territories, Nunavut, Yukon
Calgary Branch
301 - 6th Avenue South West
Calgary (Alberta) T2P 4M9

British Columbia
Vancouver Branch
805 West Pender Street
Vancouver (British Columbia) V6C 1K6

Winnipeg Main Branch
179 Provencher Blvd.
Winnipeg (Manitoba) R2H 0G4

New Brunswick, Newfoundland, Nova Scotia
Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3

Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3

Prince Edward Island 
Charlottetown Branch 
NBC Tower 
132Kent Street 
Charlottetown (PEI) C1A 7L1

Operation Site 
4, Place Laval, Suite 600 
Laval (Quebec) H7N 5Y3

Saskatoon Branch 
116 2nd Avenue South 
Saskatoon (Saskatchewan) S7K 1K5

NATCAN Trust Company designates the following office for all provinces : 
Operation Site 
4, Place Laval, Suite 600 
Laval (Quebec) H7N 5Y3

The Human resources service center (HRSC)

The Human resources service center (HRSC) is strictly reserved for the use of present or past employees, as well as retirees of the National Bank who do not have access to the National Bank intranet site and wish to ask or transmit information related to their professional life at National Bank. For example: To obtain a letter confirming employment.

To contact us

As a security measure, please provide the following information in your email:

  • Last name
  • First name
  • Date of birth (dd/mm/yyyy)
  • Status : employee, retiree, ex-employee

You can contact the Human resources service center by clicking on the following link:

Response time

Requests are treated between one and three business days following reception.

Read the FAQ


Employee Ombudsman

The Employee Ombudsman is a neutral, impartial entity that reports directly to the President and Chief Executive Officer of National Bank.
The services offered by the Employee Ombudsman are reserved strictly for employees, retirees and former employees seeking assistance in resolving problems they are experiencing in their lives at work or to report a case. Note that the anonymity of employees is preserved, if desired.

Clients are invited to contact the Client Complaint Appeal Office (CCAO).


Contact Employee Ombudsman

Internal mail to transit 4640-1

Opening hours

Monday to Friday: 8 a.m. to 8 p.m.  (by appointment from 5 p.m. to 8 p.m.)

Response time

Requests will be acknowledged within 24 hours.


At National Bank, client satisfaction is at the heart of our concerns. We like to know that you hold the products that best suit your needs. That’s why, from time to time, the Bank could contact you to tell you about a special targeted offer or advise you regarding a product that would need to be renewed soon.

The phone numbers we use are: 

  • 514-394-8497
  • 514-871-7174

If you no longer wish to be solicited by the Bank, please contact Customer Service or visit your branch to speak with a representative.

Clients may also receive automated calls or text messages from National Bank's Perception department. Fees apply, based on your service provider. The numbers used for these communications are 1-877-985-4202 or 262-898 (BNC-TXT). 

In order to ensure your satisfaction, National Bank regularly surveys its clients by email on their relationship and transaction experience from the following email address:

National Bank occasionally uses business partners specializing in research to survey its clients by phone or email on various topics in order to develop offers and services that meet your needs. Please contact Customer Service if you want to check the legitimacy of an email or call received to participate in a National Bank study. 

Consult our list of statutory holidays. Our branches will be closed for the dates listed.

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