Find the answers to all your questions
Browse our most frequently asked questions about our online banking solutions. You might just find the answers you’re looking for!
Get rapid responses to your questions with our virtual assistant, available 24/7.
Schedule a meeting with an advisor for support and advice tailored to your needs.
For technical support call us:
Browse our most frequently asked questions regarding our services for businesses. You might just find the answers you’re looking for!
Schedule a meeting with a business advisor for support and advice tailored to your needs.
Get quick help when you contact us through Facebook Messenger.
Need immediate help? Contact us from Monday to Friday, 7 a.m. to 8 p.m. (ET).
Browse our most frequently asked questions about regarding credit cards. You might just find the answers you’re looking for!
Get rapid responses to your questions with our virtual assistant, available 24/7.
Schedule a meeting with an advisor for support and advice tailored to your needs.
Get quick help when you contact us through Facebook Messenger.
We’re available 24/7 to help you get a credit card, report a lost or stolen card, technical support, and more.
Browse our most frequently asked questions regarding mortgages. You might just find the answers you’re looking for!
Get rapid responses to your questions with our virtual assistant, available 24/7.
Schedule a meeting with an advisor for support and advice tailored to your needs.
Get quick help when you contact us through Facebook Messenger.
You can also call us to get personalized advice for each stage of your project.
Browse our most frequently asked questions about savings and investments. You might just find the answers you’re looking for!
Get rapid responses to your questions with our virtual assistant, available 24/7.
Schedule a meeting with an advisor for support and advice tailored to your needs.
Get quick help when you contact us through Facebook Messenger.
We’re available Monday to Thursday, 8 a.m. to 6 p.m. (ET), and Friday, 8 a.m. to 5 p.m. (ET).
Browse our most frequently asked questions about loans and lines of credit. You might just find the answers you’re looking for!
Get rapid responses to your questions with our virtual assistant, available 24/7.
Schedule a meeting with an advisor for support and advice tailored to your needs.
Get quick help when you contact us through Facebook Messenger.
Call us at 1-888-835-6281, weekdays from 8 a.m. to 9 p.m., and Saturdays from 9 a.m. to 5 p.m. (ET)
National Bank Direct Brokerage is our online brokerage firm. They’ve been providing investors with accessible and reliable services and products since 1987.
National Bank Financial - Wealth Management has a network of more than 850 experts spread out over nearly 100 branches all across Canada. They offer personalized support to clients to aid them on their wealth management journeys.
National Bank Private Banking 1859 offers customized personal wealth management services and advice. They’re committed to building successful relationships with its clients and helping them make their projects a reality.
National Bank Investments develops and distributes mutual funds, Exchange-Traded Funds (ETFs), investment solutions and other services designed to help investors achieve their financial goals.
National Bank Trust has been a trust and asset management services specialist since 1927. Its mission is to ensure the consolidation, protection and transmission of assets for institutions and individuals.
Natbank is our wholly-owned subsidiary with operations in Florida since 1994. It offers a full range of banking products to individuals and businesses based in the U.S. state.
See all the National Bank branches and ABMs around the country.
Are you moving? Make sure your documents will not be sent to your old address.
You can change your contact information by signing in to your online bank:
Click the profile icon at the top of the screen
Under My contact information, update your address and phone number
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Prefer to contact us directly?
Call us at 1-888-835-6281
Visit a branch to speak to one of our representatives
Did you have an experience that didn't meet your expectations? We’re
dedicated to providing you with a service that meets your needs. Your
satisfaction is our priority.
Follow our 3-step
process to make a complaint and quickly resolve your dissatisfaction.
In compliance with the Support Orders and Support Provisions (banks and Authorized Foreign Banks) Regulations and Support Orders and Support Provisions (Trust and Loan Companies) regulations, the following offices have been designated by National Bank of Canada for the service of enforcement notices in the below noted provinces.
Alberta, Northwest Territories, Nunavut, Yukon
Calgary Branch
301 - 6th Avenue South West
Calgary
(Alberta) T2P 4M9
British Columbia
Vancouver Branch
805 West Pender Street
Vancouver
(British Columbia) V6C 1K6
Manitoba
Winnipeg Main Branch
179 Provencher Blvd.
Winnipeg
(Manitoba) R2H 0G4
New Brunswick, Newfoundland, Nova Scotia
Operation Site
4, Place Laval, Suite 600
Laval
(Quebec) H7N 5Y3
Ontario
Operation Site
4, Place Laval, Suite 600
Laval
(Quebec) H7N 5Y3
Prince Edward Island
Charlottetown Branch
NBC Tower
132Kent
Street
Charlottetown (PEI) C1A 7L1
Québec
Operation Site
4, Place Laval, Suite 600
Laval
(Quebec) H7N 5Y3
Saskatchewan
Saskatoon Branch
116 2nd Avenue
South
Saskatoon (Saskatchewan) S7K 1K5
NATCAN Trust Company designates the following office for all
provinces :
Operation Site
4, Place Laval, Suite
600
Laval (Quebec) H7N 5Y3
The Human resources service center (HRSC) is strictly reserved for the use of present or past employees, as well as retirees of the National Bank who do not have access to the National Bank intranet site and wish to ask or transmit information related to their professional life at National Bank. For example: To obtain a letter confirming employment.
To contact us
As a security measure, please provide the following information
in your email:
You can contact the Human resources service center by clicking on the following link: hr.servicescenter@nbc.ca
Response time
Requests are treated between one and three business days
following reception.
The Employee Ombudsman is a neutral, impartial entity that reports
directly to the President and Chief Executive Officer of National
Bank.
The services offered by the Employee Ombudsman are
reserved strictly for employees, retirees and former employees seeking
assistance in resolving problems they are experiencing in their lives
at work or to report a case. Note that the anonymity of employees is
preserved, if desired.
Clients are invited to contact the Client
Complaint Appeal Office (CCAO).
Contact Employee Ombudsman
Opening hours
Monday to Friday: 8 a.m. to 8 p.m. (by appointment from 5 p.m.
to 8 p.m.)
Response time
Requests will be acknowledged within 24 hours.
Solicitation
At National Bank, client satisfaction is at the heart of our concerns. We like to know that you hold the products that best suit your needs. That’s why, from time to time, the Bank could contact you to tell you about a special targeted offer or advise you regarding a product that would need to be renewed soon.
The phone numbers we use are:
If you no longer wish to be solicited by the Bank, please contact Customer Service or visit your branch to speak with a representative.
Clients may also receive automated calls or text messages from National Bank's Perception department. Fees apply, based on your service provider. The numbers used for these communications are 1-877-985-4202 or 262-898 (BNC-TXT).
National Bank also communicates with its clientele through its business partner Datanat. The numbers used for these communications are, for Quebec: 1-833-972-6073, 1-833-972-7008; and for Ontario: 1-833-972-7009, 1-833-972-7007.
In order to ensure your satisfaction, National Bank regularly surveys its clients by email on their relationship and transaction experience from the following email address: nepasrepondre@experience.bnc-nbc.ca
National Bank occasionally uses business partners specializing in research to survey its clients by phone or email on various topics in order to develop offers and services that meet your needs. Please contact Customer Service if you want to check the legitimacy of an email or call received to participate in a National Bank study.
Consult our list of statutory holidays. Our branches will be closed for the dates listed.
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Incorporated. Authorized user: National Bank.
®
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