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Need help? Contact us in the manner you prefer.

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Chat with our virtual assistant

Ask a question for immediate answers to your questions, available 24/7

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Need help?

Visit our help centre to find the answers to your questions.

Want to ask us questions? It's easy.

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Send us an email

Write to us with the details of your request. We will answer you as soon as possible.

Send an email

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Connect with us on Messenger

If you have a Facebook® account, sign in and send us a message for quick assistance.

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Make an appointment

Make your projects a reality by getting personalized advice. Talk to one of our advisors, by phone or in person.

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Contact us

Banking solutions

Easily carry out a variety of daily transactions such as:

  • Pay a bill, cancel or change a scheduled payment
  • Transfer money to another person (Interac e-Transfer®) 
  • Contribute to a TFSA or RRSP
  • Buy investment funds

See all available features

Browse our demos

Technical assistance

Monday to Friday, 7 a.m. to 10 p.m. (ET) 
Saturday and Sunday, 8 a.m. to 8 p.m. (ET) 

Mastercard credit cards

Contact us if you need help with: 

  • Reporting a lost or stolen card 
  • Applying for a credit card 
  • Applying for credit

See Mastercard credit cards

Technical assistance



Contact our call centre dedicated to workers, businesses, and other professionals in the commercial sector for questions about: 

  • Banking services
  • Opening an account
  • Financing options
  • Investment products
  • Credit cards

Visit Internet Banking Solutions for Business

Banking solutions

Monday to Friday, 7 a.m. to 8 p.m. (ET)


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Other resources

Change of address

Are you moving? Make sure your documents will not be sent to your old address.

You can change your contact information by signing in to your online bank:

  • Click the profile icon at the top of the screen
  • Under My contact information, update your address and phone number
  • Click Save

Prefer to contact us directly?

Complaint settlement

Did you have an experience that didn't meet your expectations? We’re dedicated to providing you with a service that meets your needs. Your satisfaction is our priority.
Follow our 3-step process to make a complaint and quickly resolve your dissatisfaction.

Designated offices (support orders and support provisions)

In compliance with the Support Orders and Support Provisions (banks and Authorized Foreign Banks) Regulations and Support Orders and Support Provisions (Trust and Loan Companies) regulations, the following offices have been designated by National Bank of Canada for the service of enforcement notices in the below noted provinces.

Alberta, Northwest Territories, Nunavut, Yukon
Calgary Branch
301 - 8th Avenue South West
Calgary (Alberta) T2P 1E4

British Columbia
Vancouver Branch
555 Burrard Street
Vancouver (British Columbia) V7X 1M7

Winnipeg Main Branch
179 Provencher Blvd.
Winnipeg (Manitoba) R2H 0G4

New Brunswick, Newfoundland, Nova Scotia
Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3

Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3

Prince Edward Island
Charlottetown Branch
NBC Tower
132Kent Street
Charlottetown (PEI) C1A 7L1

Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3

Saskatoon Branch
116 2nd Avenue South
Saskatoon (Saskatchewan) S7K 1K5

NATCAN Trust Company designates the following office for all provinces :
Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3

Services to employees and retirees

The Human resources service center (HRSC)

The Human resources service center (HRSC) is strictly reserved for the use of present or past employees, as well as retirees of the National Bank who do not have access to the National Bank intranet site and wish to ask or transmit information related to their professional life at National Bank. For example: To obtain a letter confirming employment.

To contact us
As a security mesure,  please provide the following information in your email :

  • Last name
  • First name
  • Date of birth (dd/mm/yyyy)
  • Status : employee, retiree, ex-employee 

You can contact the Human resources service center by clicking on the following link: hr.servicescenter@nbc.ca

Response time
Requests are treated no later than the business day following reception.

Read the FAQ


Employee Ombudsman Office

The Employee Ombudsman Office is a neutral, impartial entity that reports directly to the President and Chief Executive Officer of National Bank. 
The services offered by the Employee Ombudsman Office are reserved strictly for employees, retirees and former employees seeking assistance in resolving problems they are experiencing in their lives at work or to report a case. Note that the anonymity of employees is preserved, if desired. 

Contact Employee Ombudsman Office

Internal mail to transit 4640-1


Opening hours 

Monday to Friday: 8 a.m. to 8 p.m.  (by appointment from 5 p.m. to 8 p.m.)

Clients are invited to contact the Office of the Ombudsman for Clients.

Response time 

Requests will be acknowledged within 24 hours. 

Client solicitation

At National Bank, client satisfaction is at the heart of our concerns. We like to know that you hold the products that best suit your needs. That’s why, from time to time, the Bank could contact you to tell you about a special targeted offer or advise you regarding a product that would need to be renewed soon.

The phone numbers we use are: 

If you no longer wish to be solicited by the Bank, please contact Customer Service or visit your branch to speak with a representative.

Clients may also receive automated calls or text messages from National Bank's Perception department. Fees apply, based on your service provider. The numbers used for these communications are 1-877-985-4202 or 262-898 (BNC-TXT). 

Client surveys

National Bank works with specialized business partners to better measure its clientele’s satisfaction. Our telephone and email surveys are used to further develop personalized offers and services to better meet your needs. Leger Marketing is a partner of National Bank and helps us quantify the client experience. Leger Marketing’s phone number and email are: 1-866-895-0032, NBCNoReply@LEGERMETRICS.COM
Your name, contact information, and details about your most recent transaction (date, channel, and type of transaction) are securely shared to evaluate your level of satisfaction. Clients who do not wish to be surveyed can opt out by calling Leger or sending an email to: Sondages.Surveys@bnc.ca.

National Bank Panel

You may be asked to participate in a panel which is a group of clients who agree to be contacted occasionally to give their opinion on a topic, to answer surveys or to participate in studies. To create this panel, we use the services and tools of our research partner Dialogs. 
The address used to invite you to the panel is communications@marketing.bnc.ca. Once registered, panel-related communications are provided by admin@panelbnc.ca.  
This registration form will only be used for your panel registration. Please note that, as part of the panel activities, we will never ask you to reveal your last name, your username, your password or even to sign in to your account. Finally, panelists who no longer wish to be consulted can signify it by using the "Unsubscribe" link at the bottom of e-mail pages received by admin@panelbnc.ca.

Statutory holidays 2021

Please see the holiday calendar. Our branches are closed for each day listed.

Statutory holidays 2020-2021

Legal disclaimers

® Mastercard is a registered trademark of Mastercard International Incorporated. Authorized user: National Bank. 
® The Interac logo and Interac e-Transfer are registered trade-marks of Interac Corp. Used under licence.

Contact our subsidiaries 

Before you visit

COVID-19: There are preventive measures in our branches to ensure the safety of our clients and employees.

  • Wearing a mask is mandatory.
  • The capacity in our branches is regulated to maintain physical distancing of 2 meters. 
  • Usual hygiene measures are in effect.
  • Please do not visit a branch if you have symptoms of COVID-19. 

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