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Write to us with the details of your request. We will answer you as soon as possible.
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Make an appointment
Make your projects a reality by getting personalized advice. Talk to one of our advisors, by phone or in person.
Contact us
Technical assistance
Monday to Friday, 7 a.m. to 10 p.m. (ET)
Saturday and Sunday, 8 a.m. to 8 p.m. (ET)
Business
Contact our call centre dedicated to workers, businesses, and other professionals in the commercial sector for questions about:
- Banking services
- Opening an account
- Financing options
- Investment products
- Credit cards
Banking solutions
Monday to Friday, 7 a.m. to 8 p.m. (ET)
Other resources
Are you moving? Make sure your documents will not be sent to your old address.
You can change your contact information by signing in to your online bank:
- Click the profile icon at the top of the screen
- Under My contact information, update your address and phone number
- Click Save
Prefer to contact us directly?
- Call us at 1-888-835-6281
- Visit a branch to speak to one of our representatives
Complaint settlement
Did you have an experience that didn't meet your expectations? We’re dedicated to providing you with a service that meets your needs. Your satisfaction is our priority.
Follow our 3-step process to make a complaint and quickly resolve your dissatisfaction.
Designated offices (support orders and support provisions)
In compliance with the Support Orders and Support Provisions (banks and Authorized Foreign Banks) Regulations and Support Orders and Support Provisions (Trust and Loan Companies) regulations, the following offices have been designated by National Bank of Canada for the service of enforcement notices in the below noted provinces.
Alberta, Northwest Territories, Nunavut, Yukon
Calgary Branch
301 - 8th Avenue South West
Calgary (Alberta) T2P 1E4
British Columbia
Vancouver Branch
555 Burrard Street
Vancouver (British Columbia) V7X 1M7
Manitoba
Winnipeg Main Branch
179 Provencher Blvd.
Winnipeg (Manitoba) R2H 0G4
New Brunswick, Newfoundland, Nova Scotia
Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3
Ontario
Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3
Prince Edward Island
Charlottetown Branch
NBC Tower
132Kent Street
Charlottetown (PEI) C1A 7L1
Québec
Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3
Saskatchewan
Saskatoon Branch
116 2nd Avenue South
Saskatoon (Saskatchewan) S7K 1K5
NATCAN Trust Company designates the following office for all provinces :
Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3
The Human resources service center (HRSC)
The Human resources service center (HRSC) is strictly reserved for the use of present or past employees, as well as retirees of the National Bank who do not have access to the National Bank intranet site and wish to ask or transmit information related to their professional life at National Bank. For example: To obtain a letter confirming employment.
To contact us
As a security mesure, please provide the following information in your email :
- Last name
- First name
- Date of birth (dd/mm/yyyy)
- Status : employee, retiree, ex-employee
You can contact the Human resources service center by clicking on the following link: hr.servicescenter@nbc.ca
Response time
Requests are treated no later than the business day following reception.
Employee Ombudsman Office
The Employee Ombudsman Office is a neutral, impartial entity that reports directly to the President and Chief Executive Officer of National Bank.
The services offered by the Employee Ombudsman Office are reserved strictly for employees, retirees and former employees seeking assistance in resolving problems they are experiencing in their lives at work or to report a case. Note that the anonymity of employees is preserved, if desired.
Contact Employee Ombudsman Office
Opening hours
Monday to Friday: 8 a.m. to 8 p.m. (by appointment from 5 p.m. to 8 p.m.)
Clients are invited to contact the Office of the Ombudsman for Clients.
Response time
Requests will be acknowledged within 24 hours.
At National Bank, client satisfaction is at the heart of our concerns. We like to know that you hold the products that best suit your needs. That’s why, from time to time, the Bank could contact you to tell you about a special targeted offer or advise you regarding a product that would need to be renewed soon.
The phone numbers we use are:
- 514-394-8497 or 514-938-6515 (Montreal area)
- 514-871-7174 or 1-833-479-7980 or 1-833-479-7981 or 418-692-6024 (Quebec)
- 1-833-479-7982 ou 1-833-479-7983 or 416-868-1266 (Ontario)
If you no longer wish to be solicited by the Bank, please contact Customer Service or visit your branch to speak with a representative.
Clients may also receive automated calls or text messages from National Bank's Perception department. Fees apply, based on your service provider. The numbers used for these communications are 1-877-985-4202 or 262-898 (BNC-TXT).
National Bank works with specialized business partners to better measure its clientele’s satisfaction. Our telephone and email surveys are used to further develop personalized offers and services to better meet your needs. Leger Marketing is a partner of National Bank and helps us quantify the client experience. Leger Marketing’s phone number and email are: 1-866-895-0032, NBCNoReply@LEGERMETRICS.COM.
Your name, contact information, and details about your most recent transaction (date, channel, and type of transaction) are securely shared to evaluate your level of satisfaction. Clients who do not wish to be surveyed can opt out by calling Leger or sending an email to: Sondages.Surveys@bnc.ca.
National Bank Panel
You may be asked to participate in a panel which is a group of clients who agree to be contacted occasionally to give their opinion on a topic, to answer surveys or to participate in studies. To create this panel, we use the services and tools of our research partner Dialogs.
The address used to invite you to the panel is communications@marketing.bnc.ca. Once registered, panel-related communications are provided by admin@panelbnc.ca.
This registration form will only be used for your panel registration. Please note that, as part of the panel activities, we will never ask you to reveal your last name, your username, your password or even to sign in to your account. Finally, panelists who no longer wish to be consulted can signify it by using the "Unsubscribe" link at the bottom of e-mail pages received by admin@panelbnc.ca.
Statutory holidays 2021
Please see the holiday calendar. Our branches are closed for each day listed.
Legal disclaimers
® Mastercard is a registered trademark of Mastercard International Incorporated. Authorized user: National Bank.
® The Interac logo and Interac e-Transfer are registered trade-marks of Interac Corp. Used under licence.
Before you visit
COVID-19: There are preventive measures in our branches to ensure the safety of our clients and employees.
- Wearing a mask is mandatory.
- The capacity in our branches is regulated to maintain physical distancing of 2 meters.
- Usual hygiene measures are in effect.
- Please do not visit a branch if you have symptoms of COVID-19.