Important notices

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Changes to our personal banking solutions

As of April 15, 2019, due to simplification purposes, some savings accounts will no longer be available for sale.
As of May 1, 2019, changes to our personal banking fees will come into effect.

Changes to our banking offers

High Interest Savings Account: interest calculated from the first dollar deposited

Starting April 15, 2019, the interest rate for a High Interest Savings Account will be applied to every dollar you deposit, from the first dollar. Previously, a minimum balance of $5,000 was required to earn interest.

Please note that, effective April 15, 2019, the Special Project Savings, Strategist and Natcan Strategist Accounts will no longer be available. However, existing accounts will remain active.

Offer for Newcomers to Canada

	Until April 30, 2019	Effective May 1, 2019
Fixed monthly fee	Year 1: No monthly fee	Year 1: No monthly fee
	Year 2: $7.13/month	Year 2: $7.48/month
	Year 3: $10.69/month	Year 3: $11.21/month
	As of Year 4: $14.25/month	As of Year 4: $14.95/month

No fixed monthly fees for the first three years when signing up for the required services.

Offer for legal and business professionals

	Until April 30, 2019	Effective May 1, 2019
Fixed monthly fee	$7.95/month	$9.95/month

No fixed monthly fees apply while maintaining a minimum monthly balance of $2,500 in your account.

Changes to our bank accounts

CAD Progress account¹, USD Progress account, Daily Interest Savings account¹, Youth Savings account¹ and Multi-Transaction account¹

Until April 30, 2019	Effective May 1, 2019
Fees waived for certain transactions with a minimum monthly balance of $2,500	The fee waiver with a minimum monthly balance of $2,500 has been eliminated

The Strategist and The Natcan Strategist

Until April 30, 2019	Effective May 1, 2019
Fees waived for certain transactions with a minimum monthly balance of $25,000	The fee waiver with a minimum monthly balance of $25,000 has been eliminated

If you have a package or offer for professionals, these changes will not apply.

Changes to All-In-One accounts

Fixed transaction fees for each account linked to the All-In-One

Until April 30, 2019	Effective May 1, 2019
$6.00/month	$7.00/month

Changes to our banking fees

Changes to ABM fees

National Bank Clients:

Fees for transactions made at an ABM that is not part of National Bank’s network (excluding cash advance fees for transactions with a Mastercard^®)

	Until April 30, 2019	Effective May 1, 2019
Interac^®	$1.50/transaction	$2.00/transaction
Cirrus^®	$4.00/transaction	$5.00/transaction
THE EXCHANGE^®	Free	Free

Non-Clients of National Bank:

Fees for transactions carried out via National Bank’s ABM network (for persons who do not have a National Bank Mastercard credit card or a National Bank debit card²)

	Until April 30, 2019	Effective May 1, 2019
Service charges	$3.00/transaction	$4.00/transaction

Changes to bank draft fees

Other fees	Until April 30, 2019	Effective May 1, 2019
Drafts in CAD	$7.50	$9.00
Drafts of $5,000 or less in USD and other currencies³	$7.75	$9.00

Changes to safety deposit box fees⁴

Annual fee	Until April 30, 2019	Effective May 1, 2019
1 ½ in x 5 in x 24 in	$45.00	$55.00
2 ½ in x 5 in x 24 in	$60.00	$75.00
3 ¼ in x 5 in x 24 in	$60.00	$75.00
2 ½ in x 10 ⅜ in x 24 in	$95.00	$110.00
5 in x 5 in x 24 in	$95.00	$110.00
5 in x 10 ⅜ in x 24 in	$175.00	$190.00
5 in x 15 in x 24 in	$200.00	$215.00
10 in x 10 ⅜ in x 24 in	$265.00	$280.00

These changes will result in an update to our Pricing Guide available in the Documentation section. See the FAQ below for full details on the optimization of our transactional products.

FAQ

Why have the fees changed?

We regularly review our products and services and take the opportunity to optimize our offerings. This strategy is part of our evolution towards our digital services. Pricing must be adjusted to maintain a high level of quality in our overall offerings.

What is happening on April 15, 2019?

On April 15, 2019, the Project Savings, Strategic and Natcan Strategies accounts will no longer be available for sale. These accounts remain active for current holders.

The High Interest Savings Account will become the only savings account available for sale. The minimum of $5,000 required to receive interest is abolished. Customers will receive interest from the first dollar invested.

What is happening on May 1, 2019?

On May 1, 2019, all listed changes in our Changes to Personal Banking Solutions section will come into effect. This includes our rate changes (fees, programs, and packages).

A written notice detailing the changes will be sent to all affected customers. You have not received a warning? Visit a branch or contact your advisor for more details.

How to sign up for a package or change package online?

Visit our online services (Internet and mobile), select your account and click on "change my banking package". Follow the steps below.

From my online bank:

Log in with a computer or your mobile device
Select the account for which plan you want to join
Click Choose a plan or Change my banking plan under your account number on the account detail page
Choose the package that meets your needs.

From the National Bank Application:

Log in with your mobile device
Select the account for which plan you want to join
Click the Choose Package button at the top right of the screen
Choose the package that meets your needs.

Documentation

Security

Fraudulent text messages

Phishing text messages are being sent to our clients. The text messages ask recipients to click on a link because the Bank has terminated their services. Play it safe. If you receive this message, do not click on the link or provide the information requested under any circumstances. National Bank will never use text message or email to ask for your personal information, such as social insurance number, etc.

Have you received a phishing text message?

If you have received this text message and did not click on the link, we recommend that you delete it.

If you are a Bank client who has received such a text message and provided the requested information, please call Customer Service as soon as possible at 1-888 835-6281 or 514-394-5555. A representative will assist you.

To learn more about our policies and best practices for preventing fraud, please consult the ABCs of Security section.

Wave of fraudulent emails

Phishing emails are being sent to our clients. The emails ask recipients to click on a link to update their personal information. Play it safe. Do not click on the link or provide the information requested under any circumstances. National Bank will never use email to ask for your personal information, such as your social insurance number, password, etc.

Have you received a phishing email?

Learn more

If you received such a message and did not click on the link, we recommend that you delete the email.

If you are a Bank client who has received such an email and unfortunately provided the requested information, please call Customer Service as soon as possible at 1-888 835-6281 or 514-394-5555. A representative will assist you.

If you received such a message and are a client of another financial institution, please contact your institution’s customer service department.

At National Bank, we place the highest importance on safeguarding your personal information. To learn more about our policies and best practices for preventing fraud, please consult our ABCs of Security section.

Little details that matter

Legal Disclamers

1. These products are only available to existing holders. They are not offered to new clients.

2. The user must agree to pay this fee to complete the transaction. The fee may vary from one ABM to another depending on the type of transaction carried out, the affiliated network being used or the ABM’s location.

3. Fees for drafts in USD are calculated based on the USD amount, then converted into the currency of the account. Fees for drafts in other currencies are calculated based on the equivalent amount in CAD, as indicated on the copies of the draft, and charged in CAD.

4. Taxes not included. Safety deposit boxes in sizes other than those listed above may be available at your branch. The annual fee covers the period from January 1 to December 31 and is charged by January 15.

^TMPROGRESS ACCOUNT, STRATEGIST ACCOUNT, ALL-IN-ONE, THE MODEST, THE CONNECTED and THE TOTAL are trademarks of National Bank of Canada.

^®THE EXCHANGE is a registered trademark of Fiserv Inc.

^®MASTERCARD and CIRRUS are registered trademarks of Mastercard International Inc. National Bank of Canada is an authorized user.

^®INTERAC and INTERAC e-TRANSFER are registered trademarks of Interac Inc. Used under licence.

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