Fraud prevention

National Bank offers tips and tools to help you prevent fraud

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How to act in case of fraud | Our tools | Our advice | Our articles

Think you’re a victim of fraud?

Have you noticed any unusual transactions in your bank account? Or have you been asked to give out personal information?

National Bank will never ask you for your password, unique verification code, or SecurID token code, whether by text message, email, or telephone.

If you have any doubts, don't hesitate to call our advisors, who are available every day from 6 a.m. to midnight (ET).

514-394-5555 or 1-888-835-6281

How to act in case of fraud?

Here’s what you can do to protect your accounts and your transactions if you suspect fraud, or attempted fraud:

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Report fraudulent communication

Some fraudsters will send imitation National Bank emails and text messages in an attempt to steal your personal information. If you receive a communication from us that seems unusual, or if the content of the message seems threatening, it may be a fraud attempt.

When in doubt, do not click on the link and forward the message immediately to telnat.securite@bnc.ca.

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I don't recognize a transaction on my credit card. What should I do?

Don’t panic, just follow the steps in our Help center. Prevent further fraud by temporarily locking your card via your online bank, or by calling us immediately at 1-888-622-2783. We’ll check if your card has been compromised.

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Has your debit card been lost or stolen?

If your debit card has been lost or stolen, you can lock or cancel it by signing into your online bank.

Locking your card as quickly as possible helps minimize the risk of fraudulent transactions.

See how

Our tools to help you prevent fraud

We offer several tools to help you protect yourself against fraud. Discover them here:

Identity theft and fraud prevention

SECURIZONE® is a program offered as both an individual and family plan by NBC Assistance Inc. that includes tools and assistance to enhance your identity protection.

Discover SECURIZONE

Peace of mind guarantee

In the event of fraud, you could be fully reimbursed, as long as you're not at fault and you've taken the necessary steps to protect your bank details and electronic devices. It's free for all our clients with bank accounts, and it's our peace of mind guarantee.*

Two-factor authentication

Two-factor authentication increases your account security. It involves entering a unique verification code that can be sent to you by email, text message, or automated call when you sign in. Important: never share this code with anyone.

Email alerts

To help keep an eye on your finances, you can automatically receive email alerts from National Bank. You can deactivate, reactivate, or personalize these alerts at any time.

To learn how, watch our demos for your online bank or the National Bank app.

Our tools designed for businesses

Discover our online security solutions to help protect your business:

Cybereco kit

This kit is an ideal tool to educate your employees about cybersecurity.

Is your team well-equipped against phishing and other types of cyberattacks? In partnership with CyberecoTM, National Bank has created a cybersecurity awareness kit to help protect your business against cybercriminals.

Discover the kit

SecurID token

The SecurID® token helps protect your accounts by preventing access by unauthorized users.

Account connection requires a user code, a password and the SecurID token code, which is generated every 60 seconds.

To obtain a SecurID token, complete the form in your Internet Banking Solutions for Businesses account under Administrator options in the Users section.

Dual signature

Dual signature allows you to validate certain actions with two signatures. You can use it for payments, government remittances, wire transfers, or to manage user authorizations.

To activate this feature, contact us at 1-888-835-6281.

Managing access rights and limits

Access rights management lets you further protect yourself by defining multiple levels of access rights for each authorized user. You can determine the roles allowed for each user according to your operational needs, from simple consultation, to initiating a transaction, to transaction authorization.

Access rights limits are used to set maximum limits per transaction for each authorized user.

Learn how to use these features by watching our demo.

Alerts and notifications

Stay informed about certain transactions or changes in Mobile and Internet Banking Solutions for Businesses, with alerts and notifications. You can customize them to suit your needs. These practical features can also help detect fraud.

Watch our demo to learn more.

Two-factor authentication

Two-factor authentication increases your account security. It involves entering a unique verification code that can be sent to you by email, text message, or automated call when you sign in. Important: never share this code with anyone.

Our tips to help you prevent fraud

Here are some examples of simple steps you can take to protect yourself from fraud attempts:

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Choose a strong password

An effective password should be long. Ideally, it should contain at least 21 characters, including upper and lower case letters, numbers, and special characters. You should also use a different password for each of your online services (email, bank account, social networks, etc.).

Learn more on how to create a strong password:

How to create a strong password|National Bank (nbc.ca)

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Keep your passwords secret

National Bank will never ask you for your password, unique verification code, or SecurID token code, whether by text message, email, or telephone. If someone asks you for this information, it is most likely a fraud attempt. Never share it with anyone.

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Update your systems and devices

By regularly updating your operating systems, software, and mobile apps, you add an extra layer of fraud protection.

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Protect your personal information

Never give out personal information by email, text message, or on a website that appears suspicious. Write to telnat.securite@bnc.ca to report any unusual communication.

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Type directly into the address bar

Access the National Bank website by typing www.nbc.ca into the address bar, rather than using a search engine. Don't bookmark this link either.

Learn more about phishing and how to protect yourself from it

Discover our tips in detail

Our articles on the subject

Our articles on the subject will help you protect yourself against cyberthreats and fraud attempts.

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A resource for everyone: The Canadian Anti-Fraud Centre

The Canadian Anti-Fraud Centre (CAFC) is a national service that collects information on fraud and identity theft. It also provides information on past and current scams affecting Canadians.

Learn more

We're here for you

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Need to report a fraud?

Our advisors are available every day from 6 a.m. to midnight (ET).

514-394-5555 or 1-888-835-6281

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Still have questions?

Visit our Help centre to find the information you’re looking for.

Find an answer

Little details that matter

*Subject to the terms and conditions of the deposit account contract and the digital and mobile services contract.

® SECURIZONE is a registered trademark of National Bank of Canada used by NBC Assistance inc.

® NATIONAL BANK and the NATIONAL BANK logo are registered trademarks of National Bank of Canada.

® MASTERCARD is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. National Bank is an authorized user.  

TM Cybereco is a trademark of CYBERECO 10849553 Canada.

® SecurID is a registered trademark of RSA Security Inc. Authorized user: National Bank of Canada.