Privacy and security

We are committed to ensuring the security and protection of your personal information

Do you suspect you're a victim of fraud?

Have you noticed any suspicious charges to your bank account? Or have you received a verification code without having requested it?

These are only a couple of examples as fraud types are becoming increasingly varied. If you have any doubts, don't hesitate to call our advisors who are available every day from 6 a.m. to midnight (ET).

At National Bank, we’ll help protect your privacy

Here's what we're constantly doing to protect your personal information:

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Privacy policy

Protecting your personal information is at the heart of everything we do. Our Code of Conduct, policies, procedures, and our Chief Privacy Officer ensure compliance with applicable rules.

Read our Privacy policy

Our commitment to privacy


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Privacy settings

Manage your privacy settings and information used by National Bank, its subsidiaries, and partners to personalize your experience. Sign in to your online bank, click your name in the top right corner to access your profile, then you can select the tab Privacy Settings, then click Manage my privacy settings, and follow the instructions.

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Digital data policy

We collect information about you when you use our online services, primarily through the use of cookies. You can consult our Digital data policy to find out how to refuse or personalize these cookies.

See our Digital data policy

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Request access to your personal information

You can request the relevant personal information we hold on you. Sign in to your online bank account, click your name in the top right corner to access your profile, then you can select the tab Privacy Settings, then select Request personal information and follow the instructions.


Not a client? Make an appointment at a branch.


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Making a privacy complaint

When it comes to protecting personal information, our aim is to resolve your concerns quickly and efficiently.

The security of your personal information is one of our top priorities

Here are the tools and services we offer to ensure your security:

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Identity theft and fraud prevention

SECURIZONE® is a service offered by NBC Assistance Inc. that includes tools and support to enhance identity protection.



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Tips for avoiding fraud

Whether you're a victim of fraud or want to prevent it, our fraud prevention page offers you a number of solutions to keep you safe online.

Learn more


Our articles about security

Are you concerned about your digital security? Read our articles about how to protect yourself against cyberthreats.

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You’ve got questions, we’ve got answers.

We’re here for you

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Need to report a fraud?

Our advisors are ready to help you every day from 6 a.m. to midnight (ET).

514-394-5555 or 1-888-835-6281

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Still have questions?

Check out our Help centre to find the answers to your questions.

Little details that matter

® SECURIZONE is a registered trademark of National Bank of Canada used by NBC Assistance inc.

® National Bank and the National Bank logo are registered trademarks of National Bank of Canada.