Help centre
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What should I do if I have not received my new debit card?
If you haven’t received your new debit card:
From our mobile app:
- Log on your profile;
- Open the menu on the bottom right;
- Press on "Help and contact";
- Select "Send a secure message".
From your web browser:
- Sign in to your online bank;
- Click Help and contacts;
- Select Contact us;
- Click send an email.
Send us a message on one of our social media platforms Facebook Messenger, Instagram or X.
You can also call us at 1-888-835-6281.
Following your discussion with one of our advisors, we’ll cancel the card not yet received and send you another one.
Good to know:
- Your new card will be sent within 5-10 business days of enrollment.
- If you have not received your card after 10 business days, please contact us as soon as possible.
- If you need your card sooner, visit your branch.
Related questions
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Why do I have to enter my PIN for a contactless purchase under $250? If you need to enter your PIN for a contactless purchase of less than $250, you may have reached your cumulative limit of contactless transactions. -
What should I do if my debit card is expiring? If your National Bank debit card is due to expire, you'll automatically receive your new card in the mail before it expires. -
What should I do if I have not received my new debit card? If you haven't received your new debit card within 10 business days, please contact us at 1-888-622-2783 for assistance. -
What is my debit card purchase limit? Need to make a large purchase? Review your debit card limit from your online bank or National Bank app. -
I’ve lost my debit card. What now? Was your debit card lost or stolen? Lock it online to avoid any fraudulent transactions and contact us to replace it.
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