Help centre

How will you use my personal information?

We use your personal information to: 

  • Identify you
  • Evaluate your financial situation and borrowing capacity
  • Ensure that we’re recommending products and services that fit your needs
  • Collect information held by our affiliates to better serve you
  • Prevent, detect and control fraud
  • Contact you with promotional offers and other news
  • Conduct analysis and improve our products and services


Are you collecting my biometric data?

As explained in our new privacy policy:

  • You’ll have to give your consent for us to collect your biometric data. For example, if you want to use the facial recognition option to open an account online.
  • Biometric data is only ever collected on a voluntary basis.



  • We don’t collect any biometric data when you use your fingerprint or facial recognition to sign in to the National Bank app.
  • These features are already offered by your cellphone.


Our new privacy policy aims to provide you with more transparency about the collection and use of your personal information.

You can manage your privacy settings through your online bank.


Want to know more?

Related questions

Picto of two text bubbles

Chat with our virtual assistant

Ask a question for immediate answers to your questions, available 24/7