Help centre
Transactions (payment, refund)
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How do I access my full credit card statement? Need to access your complete National Bank credit card statement? Here's how to find and download it quickly and easily. -
How do I correct a mistake I made while paying my credit card? If you've made a mistake paying your National Bank credit card balance, call us at 1-888-622-2783. -
How do I get a cash advance on my credit card? Find out how to get a cash advance on your credit card and learn about applicable fees. -
How do I make contactless payments with my credit card? Make a contactless payment with your credit card in-store with the Tap & Go® feature. An even easier and faster way to pay for your purchases. -
How do I pay my credit card balance? Pay your National Bank credit card balance instantly with an online transfer between your accounts. -
How do I pay my credit card balance with my rewards points? Pay your National Bank credit card balance with your rewards points from your online bank or the National Bank app. -
How do I set up automated payments on my credit card? Automate your credit card payments with our pre-authorized debit service and never miss a payment due date again. -
How do I use my National Bank Mastercard credit card's chip feature? Learn how to use your credit card chip to shop. -
How do I view my credit card balance? Access your credit card balance anytime, anywhere, from your online bank or National Bank app. -
What are automated payments on my credit card? -
What is KONEK and how does it work? Use the KONEKᵀᴹ service to pay for your purchases online. Discover how to use it. -
What is the minimum payment on my credit card? The minimum payment to be made on your credit card is indicated in your online bank or National Bank app. -
When do I have to pay off my credit card? You must pay off your credit card once a month, before the due date on your statement. Here's where to find that date and the balance you owe. -
Where is the security code on my credit card? Find your 3-digit security code on the back of your credit card to confirm your online purchases. -
Who pays my credit card in the event of my death? Your estate must pay off your credit card balance in the event of your death. Protect them with credit card payment insurance.
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