If you experience dissatisfaction with the products or services of
National Bank Savings and Investments (NBSI), you can contact us to
file a complaint and request a resolution of the situation. National
Bank Savings and Investments ensures that all complaints are handled
impartially and fairly.
If you reside in the province of Quebec, please refer to the complaint
handling process here.
If you reside outside of Quebec, please refer to the complaint
handling process below.
Please contact our head office Customer Service by calling
514-871-2082 or 1-888-270-3941 or contact the complaints handling
officer of a branch of the National Bank. Whenever possible, we invite
you to submit your complaint in writing. If necessary, do not hesitate
to inform us and we can help you.
To learn more about complaint settlement at National Bank Savings
and Investments, consult the following document: Information on Handling Client Complaints.
We will notify you in writing of the results of our analysis and our
decision, no later than 90 days after receipt of your complaint. If
you are dissatisfied with the processing of your complaint or our
decision or if we have not been able to respond to your complaint
within the required time, you can contact:
Client Complaint Appeal Office (CCAO)
Phone: 1-888-300-9004
www.nbc.ca
Email: complaintappeal@nbc.ca
To file a complaint,
consult the Submit a complaint page.
You can also contact the following external complaint organizations:
Canadian Investment Regulatory Organization (CIRO)
40
Temperance Street, Suite 2600
Toronto, Ontario, M5H
0B4
Phone: 416 364-6133 ou 1 877 442-4322
Fax: 1 888
497-6172
www.ciro.ca
You can contact the
Ombudsman for Banking Services and Investments (OBSI) if:
-
National Bank Savings
and Investments or the CCAO did not respond to your complaint in
writing within 90 days of receiving it;
-
You are dissatisfied
with the response; you have 180 calendar days to submit your
complaint to OBSI upon receipt of the response.
Also, please note that
the time limit for taking legal courts continues to run while the
CCAO, the CIRO or the OBSI analyzes your complaint, which could
affect your rights to initiate a civil lawsuit.
OBSI
20 Queen Street West, Suite 2400, P.O. Box
8
Toronto, ON, M5H 3R3
Phone: 416 287-2877 or 1 888
451-4519
Fax: 416 225-4722 or 1 888 422-2865
E-mail
: ombudsman@obsi.ca
www.obsi.ca